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What Is a Delivery Ticket?
A delivery ticket records what came off the truck at the customer site — the product, the quantity discharged, the tank or site it went into, and the time.
Where a bill of lading documents the pickup, the delivery ticket documents the drop. It is the customer-facing half of the paper trail, and it is what an invoice should be built from.
What a delivery ticket carries
- Delivered quantity — metered at the truck, which is what the customer is billed for.
- Product — and on a multi-product delivery, the quantity of each.
- Site or tank — a customer with several tanks needs to know which one was filled.
- Time of delivery — and often start and finish, since discharging takes a while.
- Signature — the receiving party acknowledging what arrived.
- Reference to the BOL — tying the drop back to the load it came from.
Why the ticket, not the order, drives the invoice
An order says what a customer asked for. A delivery ticket says what they got. Those differ on most deliveries — tank capacity, temperature, and how much room was actually left when the driver arrived all move the number.
Billing from the order is the single most common cause of fuel invoice disputes, because the customer has a signed ticket in hand that says a different figure. Billing from the ticket makes the invoice self-evidencing: the number on it is the number the customer signed for.
Signed, and why it matters
A signature converts the ticket from an internal record into evidence. Unattended deliveries — a tank at a remote site with nobody there — are common in this trade, which is why the ticket also carries time and site data: when nobody signs, those become the record.
One BOL, several tickets
On a split load, one bill of lading corresponds to several delivery tickets — one per drop. Each is its own commercial transaction with its own invoice line, even though they share a pickup. Reconciling them back to the one BOL is how a distributor confirms the whole load was accounted for.
How Energy Connect handles it
Delivery tickets are captured at the drop and linked to both the order line and the originating bill of lading. Invoices are built from the delivered quantity rather than the ordered one, and the signed ticket is attached to the invoice automatically, so a disputed line can be settled by opening the document rather than by phoning the driver.